Dock Host/Ticketseller Amsterdam

What will you do

As a Dock Host at Flagship Amsterdam, you are the first point of contact for our guests at the dock. You ensure a warm welcome, a smooth boarding process and an energetic start to every cruise.

You work in a dynamic and international environment at various departure locations throughout Amsterdam. Together with your team, you make sure everything runs smoothly, from ticket checks to communication with skippers and hosts. No two days are the same, and you are encouraged to bring your enthusiasm, energy and personality to work every day.

Practical information

Location: Amsterdam

Start: As soon as possible
Contract: Part-time/ side job (8 to 24 hours per week, flexible schedule)
Working hours: Daytime, evenings and weekends

Your responsibilities

As a Dock Host, you ensure a professional, energetic and welcoming start to every cruise. Your responsibilities include, among others:

• Promoting our experiences enthusiastically and stimulating walk-in sales (including bonus scheme);

• Welcoming guests and creating a great first impression;

• Checking tickets and ensuring a smooth and efficient boarding process;

• Guiding guests to the correct boat;

• Informing guests about additional tours and activities in an interactive way;

• Coordinating communication between skippers, hosts and guests;

• Ensuring guests board and disembark safely and efficiently;

• Contributing to a structured, energetic and positive atmosphere at the dock.

What we offer

• An attractive bonus scheme;

• Flexible working hours;

• Working in a young, close-knit and international team;

• Growth opportunities towards roles such as Dock Supervisor or Skipper;

• The opportunity to obtain your boating licence;

• Discounts on experiences within the Flagship Amsterdam Holding, including canal cruises, bike tours, the Waffle Experience, and other experiences;

• Legendary company events and parties.

Application process

• Introductory phone call;

• Interview on location;

• Trial shift at the dock;

• Contract & first working day.

Requirements

You are energetic, guest-oriented and feel comfortable in a dynamic outdoor environment. In addition, you recognise yourself in the following:

• Available at least 2 days per week, including at least one Friday or Saturday;

• Available to work evenings and the Christmas holiday;

• 18 years or older;

• Living in (or near) Amsterdam;

• Strong communication skills in English (Dutch and other languages are a plus);

• Proactive, hands-on and enthusiastic;

• A true team player;

• You enjoy variety and working in a fast-paced environment.

You do not need to meet all requirements. If you recognise yourself in most of this role, we warmly invite you to apply.

About Flagship Amsterdam

Flagship Amsterdam is a young and fast-growing canal cruise company in the heart of Amsterdam. What started with just three boats in 2017 has grown into a fleet of more than 70 boats, and we continue to grow every day! Each year, we welcome guests from more than 55 different countries and operate all year round. We make this possible with a driven and ambitious team of more than 800 seasonal and permanent employees.

But Flagship Amsterdam is about more than just canal cruises. With the same energy and passion, we continue to develop a variety of concepts focused on creating memorable experiences, hospitality, and discovering Amsterdam. Explore the city by bike with Flagship Bike Tours, experience Amsterdam in a different way at the Flagship Waffle Experience, or contribute to unique projects on and around the water at our Shipyard. We also have brands such as Voyage Amsterdam, Captain Jack, and Aemstelland, each with its own style and audience. Together, we are one organization with different ways of helping people experience the best of Amsterdam.